We don’t make any profit on our delivery charges and everything is charged out by weight. Please read the delivery details carefully below before ordering as we cannot be responsible for errors or non deliveries as a result of customer errors.
Please note we will ship to the delivery address given and in most cases we recommend that this is a business address or home address. We CANNOT deliver to P. O. Box addresses. On non-timed deliveries our couriers will attempt delivery between the hours of 8am and 6.00pm on Monday to Friday to the address provided (unless you have opted for the Saturday or timed delivery service at the applicable cost). If the address you’ve given is a residential address then our couriers may attempt to deliver up to 8pm in the evening (this is at their discretion, it cannot be requested).
We supply our goods throughout the United Kingdom and Northern Ireland. When going through the ordering process you will be asked to select your country/location. Deliveries that are not considered United Kingdom mainland will incur a surcharge (i.e. Northern Ireland, Scottish Highlands & Islands, Isle of Wight, Isle of Man for example). When checking out the relevant delivery charges will appear.
Please note, we cannot process orders to the Republic of Ireland or Europe through our website, please call us and our staff will be happy to assist..
Next Day Delivery
Next Day By 12pm:
Orders placed before 3.00pm will be shipped on the same day and will be delivered between 8am and 12pm the following business day.
Next Day By 10.00am:
Orders placed before 3.00pm will be shipped on the same day and will be delivered between 7.45am and 10am the following business day.
Orders placed on any day of the week, up until 3.00pm on a Friday, delivery will be made on the Saturday between 8am and 12pm.
Any orders placed over the weekend will be processed on Monday and be treated as if they were placed on the Monday. Please note that it is not a guaranteed service as we are reliant on our courier service!
Please note that we cannot deliver orders on a specific day over and above our Next Day and Saturday delivery options.
Posting and Packaging Rates
Our delivery charges are worked out depending on the weight of goods you purchase. We appreciate that our customers don’t know the weight of the goods they are buying, but adding the goods to your basket will automatically calculate the charge for you. The rates for delivery to the UK mainland will be worked out by the website.
Due to the sheer number of delivery possibilities, we are unfortunately not able to capture all instances through our website, if there is a discrepancy between the actual cost of delivery from the amount charged we will contact you in writing to inform you of any differences.
Your order may be delayed if:
There are any unforeseen stock shortages. You will be notified by e-mail or telephone if this is the case.
If we cannot get immediate security clearance for payment of your order. The security of our customers is paramount; therefore checks are essential to combat fraudulent use of payment and address details.
When your delivery arrives please check it carefully, make sure it hasn’t been opened or tampered with. Once you have signed for the package or packages the goods are deemed as delivered. If you are unable to check the contents of the package at that moment in time please sign for the parcel as “Unchecked” and contact us immediately via e-mail at email@example.com / firstname.lastname@example.org or via telephone.
Do not sign for boxes or packaging that have been tampered with or look damaged.
Where goods have been damaged or tampered with on route to you we are able to claim these damages from the courier and send you out new goods. Please sign for the parcel as “Damaged”. If you sign for damaged goods without these annotations, we are unable to claim from the courier and therefore unable to dispatch new goods. Please be careful.
m or via the call back service. Unfortunately we cannot accept claims after that time.
Any query regarding non-delivery must be made in writing to:
Asiko House of Foods
29 Penhall Road
London SE7 8RX
Please note that we do all we can to ensure good stock levels, but inevitably we may become out of stock on some items. On the rare occasion that this does happen, you will be notified by email and your order will automatically be back ordered for you and dispatched as soon as possible. If you are unable to wait we will offer a full refund. All deliveries are subject to Force Majeure limitations.